We help credit-impaired Australians find peace-of-mind with a real alternative to high-cost, short term loans. I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. The ACCC first took court action against Panthera in July 2019. Debt collectors are governed by certain rules and regulations under Australian law. I tried to negotiate with them, but they would never accept what was being offered. Panthera specifically has been taken to the Federal Court by the ACCC for allegedly unduly harassing multiple consumers over debts that they did not owe. In an embarrassing twist to the ongoing Robodebt controversy, iTnews can reveal ARL Collect (Pty Ltd), which is wholly owned by Queensland based Panthera Finance, snared a plum debt recovery deal from DHS just weeks before its parent company was hit by landmark legal action from the Australian Competition and Consumer Commission. Only communicate with them in writing (and only to tell them to fudge off and stop harassing you). Or just a scam? See something that's not quite right in this article? We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Thanks - I tried Energy Australia - they are no help. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. Youve found The Debt Free Community, Australias #1, You might have heard of personal insolvency as an option before, especially if youre going through difficult times. Or is someone using my name under my old apartment? Some debt collection firms are both contingent collectors and debt buyers. They appear to be complicit in a scam. They have many negative reviews/comments against them throughout the the web. Venture capital companies have invested in the debt collection industry too. hl7z]6x87Q.7.bY5. Again, we dont charge anything upfront at all. /Fm0 Do We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. It is of concern as it looks like it is either a scam or identity theft. What never-ending credit card debt is doing to Australians. You don't regain the capital to which you lost access. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. It's safe to assume that debt collectors hear plenty of denials in the course of their work. If youre struggling, please get in touch. At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. "I can't give you what you're asking," Mary told them. People solve problems not banks! Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. In my case, I finally decided to believe it was legit. ACCC v Panthera Finance Pty Ltd Call the National Debt Helpline on 1800 007 007 for free and confidential advice. If you want additional piece of mind, call them up. The company had $144.9 million assets and $77.6 million liabilities as at June 30. But then again, its never too late for us to help you out. 2022 Panthera Finance LLP. Find out more about fact-checking at CHOICE. As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. Panthera did not issue you with an outstanding amount. I can confirm that Panthera Finance is a legitimate collection agency. No need to talk to them! Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. This was the first time we used a virtual . Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. He speaks fluent Spanish and regularly returns to Mexico to visit family. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. They hope that youll pick up the phone. In this guide, were going to talk about what is personal insolvency and the differences it has when compared to other, Did you know that lenders do provide better home loan rates where you can refinance your mortgage with bad credit? He is CeMAP qualified. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. See Panthera Finance salaries collected directly from employees and jobs on Indeed. Why has Panthera been in the news recently? Consumer advocates say the case highlights an alarming trend. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. AFCA ruled in my favour, awarding me 80 per cent of the maximum amount in compensation. I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. The Court also ruled that Panthera misled one of the consumers by telling them they needed to pay Panthera $100 to have a default listing removed from their credit file, even though the credit default listing was incorrect and could have been removed for free under the Privacy Act. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. But what? In her spare time, she is a keen Formula 1 and music fan. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. Youll discover how to avoid debt collections in Australia, using this guide and the very effective service that we recommend. These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. (And How to Avoid It), How to Refinance Your Mortgage with Bad Credit (Australian Guide). You dont want this tarnished, as a bad mark will last 5+ years. nQt}MA0alSx k&^>0|>_',G! Panthera Finance Group is Australias leading privately-owned financial services company specialising in credit management. Fantastic culture with great office perks and incentives. PDF 330.38 KB Make sure your aware of your rights and deal with the company that you have debt with and avoid panthera finance at all costs as they are scammers that use tactics to avoid being prosecuted. Report. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. Once you've repaid the full amount. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream And three years later, my fight with Energy Australia and with Panthera was finally over. What Do You Need To Check Before You Start A Home Renovation? What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. Designed specifically for the needs of SMEs who cant afford a collections or finance team, the Bill Chaser online platform enables businesses to load the debts they are owed in a simple, intuitive way. We understand the issues that youre going through. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. Scammers are impersonating Panthera and are trying to trick you. Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. endstream endobj 84 0 obj <>stream (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. Negotiated my own unfair debt nightmare which you lost access are trying to trick.... 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