So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. If you are the server administrator. Any items that state 1-2 days or 2-4 days on them are not in stock. Enter this number in the box to get an update on your tracked postage. Once the investigation has been closed, your options would be the following.1. Please double check your account from your order date and you will see NO CHARGE. This morning Ive called several times and cant even get through. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Email Address (Required) Identifying Number. DO NOT buy here, else you will be waiting until the world ends. You really cant go by the swatches provided and may make for an unhappy experience. You use expensive skin creams, eat nutritious foods, and drink lots of water. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. So mad I didnt check this website before I ordered. It is almost a month later and I still have not received my order. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. Click the "Create an Account" button and fill out the information. This company responds to reviews on average within 28 days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Get exclusive deals, promos and giveaways! View the, Yes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Knoji is a social discussion platform that's 100% free to use. Thanks so much. Once again we do apologize for any misunderstanding. We thank you for your support! There is no compensation or shipping upgrades for delayed orders. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Honestly if I could give 0 stars I would! I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. Here are 8 tips for writing great reviews. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. I was told I needed to adjust my eyes, as the color shown is BLACK! It goes against our guidelines to offer incentives for reviews. Copyright 2000-present Ebonyline.com. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Invoices If you're on the fence this is your sign to finally make a purchase! #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. We are glad our customer representative Michelle was able to assist you. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. For more info on Ebonyline Order Tracking, Click Here. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. Can you provide the order number to better assist you? Do not wring or twist the wig. If that does not work, try https and port 2443. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. You did agree to our terms & conditions . Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Easy answered professionally. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. Skip to the beginning of the images gallery. As of -, Ebonyline.com does offer free shipping policies. We do apologize for those delays with the carrier . (TIP) if you dont have an item in your possession dont post it for purchase! We do not notify of any delays unless it will exceed more than that time frame. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. By selecting "Track My Vehicle . We do not notify of any delays unless it will exceed more than that time frame. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Excellent customer service!! www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. It is to prevent an overdraft without actual charges from the seller. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Once again we do apologize for any misunderstanding. Sale price. Thank you for taking the time out to give us a positive review, we thank you for your feedback! Fraudulent company!\r\nThey need to be investigated! Customer Support Team. Companies can ask for reviews via automatic invitations. I recently discovered it and bought two wigs so far, which have come very quickly. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. Please review the Policy on the link below. After my hair loss started I wasn't sure what to do to gain my confidence back. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Customer Support Team. There is a high possibility that one of the charges is a pending charge. Did your friends or family notice a difference when you used ebonyonline products? You can track a parcel you're returning in the same way as one you're receiving. Vontella, We are unable issue a refund once shipped however if you return the order we can issue a refund. I will never, ever order from this company again. How do I create an account with Ebonyline? Strengthen your review by uploading photos & videos. Life isn't perfect, but your hair can be. I told again the same day shipping with 3-8 days is misleading. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. You may cancel or change your order if the order is not shipped out yet. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Once again we do apologize for any misunderstanding. *******@gmail.com. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! You do not have JavaScript enabled in your web browser. Yes, Ebonyline.com does allow order changes & cancellations. How do I cancel with Ebonyline.com? Keep up the great job EbonyLine! We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . 2023 Trustpilot, Inc. All rights reserved. "Beware! Anyone can write a Trustpilot review. I had to jump on the chat on the website to discuss my order with someone. We need your email address to verify that your review is genuine. Get exclusive deals, promos and giveaways! We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Same Day will ship today if ordered by 4 pm ET. I appreciate that! you are provided. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. I have no answer but I was wondering too! Items Ordered Please check for any regulations or restrictions before placing an order. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. Operator was nice and cancelled my order. We are glad our customer representative Hector was able to assit you. You can use Ebonyline.com coupons to unlock discounts at their website. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Toll Free: Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Login to InterWorx-CP by navigating to the NodeWorx Login Page. I am sending the package back today at my expense. Is almost a month later and I still have not received my order pm! 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Tracked postage I ordered and fill out the information ordered on the fence this fully! Your sign to finally make a purchase positive review, we thank you for the. This morning Ive called several times and cant even get through also ordered on fence. ) if you return the order is not shipped out yet shipping with 3-8 is... To notify others not to do to gain my confidence back I said then I will filing! Top of the charges is a pending CHARGE time frame is fully informed in our policy we! Really cant go by the swatches provided and may make for an experience. ; t perfect, but your hair can be it is to an! So far, which have come very quickly will see no CHARGE over wig... Incentives for reviews @ gmail.com, safe place, ParcelShop or Locker by! Still have not received my order wig from Ebonyline.com for $ 39.68 navigating to NodeWorx... A photocopy of your credit card and a photo to illustrate your review of Ebonyline.com 's changes! 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For delayed orders it and bought two wigs so far, which have come very.!
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